Purchase guide


【How to purchase】

You just need to select the product you wish to purchase and go to check out. If you wish to purchase only 1 item, just press , and if you wish to purchase more than item, please add the items by pressing the button.

When there are more than one type of variations for the product, you can click on the name of the variation you like, and that picture will be displayed, so you can check and purchase the item.

At the checkout, if you type in the delivery address, the shipping fee will be automatically calculated, and if you see no problem, you can go ahead to choose the payment method. If you choose AMAZON PAY, the settings at your AMAZON PAY will automatically appear but this option is not available for some countries so please try and check in advance. Finally, the total payment amount will appear so if everything looks good, please press the <Order complete> button.

If you have a discount coupon, please input the coupon code at the time of checkout, and the price after the discount will appear.

  • Our retail shop & gallery is located at Yanaka, Tokyo. If you happen to live in Japan, or have the chance to visit our store, you can order and pick up the goods at our store. In that case, please select "pick up" at check out, and no shipping fee will be charged. You can actually see the goods on our web store inside our retail shop.

  • If you wish to have us gift wrap the goods, please let us know after the purchase from our contact form. We will wrap them up as gifts for free of charge.

  • If you see any items at our retail shop or on ourinstagram and you can't find it on our webstore, just let ue know through the contact form and we will provide you the information. You can also drop us a note to request out of stock items.

  • Many of our products are one of a kind due to the natural materials and handmade nature so please feel free to request us for more photos etc.

【Payment method】

Following payment methods are available

- Credit cards(VISA, MASTER, AMEX, JCB)
- AMAZON PAY (Unavailable in some countries)
- Bank transfer (only for residents in Japan)

After entering your delivery address, you will need to select the payment method. Bank transfer is only available for the Japanese residents.

【Delivery】

Upon the receipt of the payment, the goods will be shipped within 3 business.

【Returns】

Basically, we do not accept refunds nor returns unless the product has defects or in the case of mis-shipping. If you need to return the goods, please inform us within 7 days of the product's arrival. We will send a replacement but in case it is out of stock, we will refund the payment through the payment method you have chosen.

【Privacy note】

We only collect personal information in the purpose of running the web store, and sending our newsletter emails to the customers who signed up to receive them. More details can be found outPrivacy policy section.